Carpetcleaning W1S Terms and Conditions
These Terms and Conditions set out the basis on which Carpetcleaning W1S provides domestic and commercial carpet cleaning services in the UK. By making a booking, the customer agrees to these terms, which are designed to create a fair and transparent service arrangement. For the purposes of these terms, references to “we”, “us” and “our” mean Carpetcleaning W1S, and references to “you” and “your” mean the customer receiving the service. These terms apply to all quotations, bookings, appointments and completed services unless we agree otherwise in writing.
We aim to provide a professional carpet cleaning service with reasonable care and skill, using appropriate methods and products for the condition and type of flooring presented. However, carpet fibres, prior wear, staining history and pre-existing damage can affect the final result. The customer accepts that some stains, marks, odours or discolouration may be permanent or only partially improved, even where all reasonable cleaning steps are taken. Our service is not a guarantee that every stain will be removed.
Booking process begins when you request a quotation or appointment and provide the relevant information about the property, the rooms or areas to be cleaned, the condition of the carpets, and any access issues. We may give an indicative estimate based on the information supplied, but a final price may be adjusted if the actual service requirements differ from the description given. A booking is only confirmed once we have accepted it and, where required, received any deposit or advance payment. We reserve the right to decline or amend a booking if the property, materials or conditions present risks that cannot be managed safely.
When booking a carpet cleaning service, you must ensure that all details you provide are accurate and complete. If you fail to mention relevant issues such as severe staining, pet contamination, fragile fibres, restricted access, parking limitations or previous treatment by other providers, we may revise the quotation, adjust the work plan or, in some cases, refuse to proceed. You are responsible for making sure the work area is accessible at the scheduled time and that furniture, valuables and personal items are removed or protected unless we have specifically agreed to move or handle them.
Payments must be made in accordance with the price stated in the accepted quotation or revised service agreement. Unless otherwise agreed, payment is due on completion of the service. We may request a deposit, card pre-authorisation or advance payment for larger jobs, repeat attendance, commercial contracts or where special materials or equipment are required. If additional work is requested on the day, this will be charged separately where applicable. Prices are normally quoted inclusive of standard labour and ordinary cleaning materials, but special treatments, stain work, additional travel, parking charges, congestion-related costs or waste disposal fees may be charged extra if they arise and are lawful to recover.
You agree to pay all sums due promptly and in full without deduction, counterclaim or set-off except where required by law. If payment is not made when due, we may charge reasonable recovery costs, suspend further services, or seek recovery through lawful means. Any fee changes will not apply retrospectively to a confirmed booking unless the scope of work changes or there is an obvious pricing error that should reasonably have been identified. We accept that customers may use different payment methods depending on the booking type, but any method remains subject to verification and security checks.
Cancellations and rescheduling should be notified as soon as possible. If you cancel or postpone a booking with sufficient notice, we will usually allow the appointment to be rearranged without charge. Where short notice cancellation occurs, particularly after preparation has begun or an operative has been dispatched, we may charge a cancellation fee that reflects our losses, wasted time and incurred costs, provided that such fee is reasonable and lawful. If you are not present at the agreed time, refuse access, or the property is materially unsuitable for the service, the appointment may be treated as a late cancellation or failed visit.
We may also cancel or reschedule if circumstances beyond our control affect our ability to provide the service safely or properly. These circumstances may include severe weather, equipment failure, staff illness, transport disruption, emergency access restrictions or other operational issues. In such cases, we will seek to offer an alternative date or a refund of any prepaid amount for the affected service element. We will not be liable for indirect losses caused by a reasonable cancellation or delay, including loss of business, inconvenience, missed appointments with third parties, or replacement accommodation costs.
Customer responsibilities are an important part of the service. You must ensure the property is safe and suitable for cleaning, with electricity, water and access available where required. You should remove fragile items, personal valuables, loose objects and any items that could be damaged by moisture, movement or cleaning solutions. If furniture is to be moved, this must be agreed in advance and may be subject to limits depending on weight, fragility and floor condition. You must tell us about underfloor heating, loose carpet edges, hidden defects, dye instability, recent repairs, moth damage, mould, pet waste or any other factor that may affect the cleaning process.
Liability is limited to losses directly caused by our proven negligence, breach of contract or failure to carry out the service with reasonable care and skill. Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Where we are responsible for damage to property, our liability will generally be limited to the reasonable cost of repair or replacement, taking account of age, wear, condition and depreciation. We will not be responsible for pre-existing defects, hidden weaknesses, inherent fabric issues, pre-existing water damage, or problems arising because a customer gave incomplete or inaccurate information.
We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, loss of goodwill, business interruption, or any loss that is not a foreseeable result of our breach. This applies to both domestic and commercial carpet cleaning, unless a different outcome is required by law. Any claim relating to damage or dissatisfaction must be reported within a reasonable time after completion of the service, together with sufficient details to allow us to investigate. You must give us a fair opportunity to inspect the issue, where practical, before any third party attempts repair or remedial work, otherwise our ability to assess the claim may be affected.
Waste regulations apply to all materials removed, collected or generated during the service. We will handle waste in accordance with applicable UK environmental rules and duty-of-care obligations, including the responsible segregation, transport and disposal of waste where relevant. Waste may include dirty water, filter residue, removed fibres, packaging or other waste created as part of the cleaning process. Where we take away waste or contaminated materials, we may charge a disposal fee if lawful and appropriate. We may also refuse to remove hazardous or regulated waste unless the correct arrangements have been agreed in advance. The customer must not ask us to dispose of unlawful, dangerous or improperly packaged materials as part of a standard carpet cleaning appointment.
Service standards and exclusions apply to all carpet cleaning services we provide. While we use reasonable skill and care, cleaning outcomes depend on the age and condition of the carpet, the type of fibres, the presence of stains and the response of the material to moisture and detergents. Some carpets are delicate or previously damaged and may require limited cleaning or alternative treatment. We may decline to clean items that we reasonably believe could be damaged by normal cleaning methods. Where we provide stain treatment, deodorising or spot cleaning, these are supplementary services and not guarantees of full restoration.
If the customer requests work beyond standard carpet cleaning, such as moving heavy furniture, treating specialist fabrics or dealing with substantial contamination, we may apply additional terms, pricing or exclusions. Any estimate is based on the visible condition at the time of inspection or on the information provided before attendance. If the carpet is found to differ materially from that description, we may revise the service scope, the time required or the price. We will explain any significant variation before continuing where reasonably practicable.
Claims and complaints should be raised promptly and in good faith. We will review complaints fairly and may ask for photographs, written details, proof of purchase or other relevant evidence. If further attendance is necessary to assess the issue, the customer should allow reasonable access. We may offer re-cleaning, adjustment, partial refund or another remedy where appropriate, but any remedy will be determined in line with the actual circumstances and our legal obligations. Nothing in these terms prevents the customer from pursuing any statutory rights that cannot be excluded by contract.
Insurance and risk are managed through our operational procedures and, where applicable, appropriate business insurance. However, the customer remains responsible for securing items of value and ensuring the property is ready for work. We are not responsible for damage caused by hidden faults, unsuitable installation, poor maintenance or items that were already unstable before we arrived. Where a customer asks us to proceed despite a known risk, any agreement to do so will be at the customer’s own risk to the extent permitted by law. We may suspend or stop work if continuing would be unsafe or likely to cause damage.
Governing law and jurisdiction: these terms, and any dispute or claim arising from them, are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another forum is required by mandatory law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force. No failure or delay by us in enforcing any term shall be treated as a waiver of that term.
General provisions include the following: no variation to these terms will be effective unless agreed in writing; any headings are for convenience only; and the contract between us represents the entire agreement relating to the booked service, subject to any mandatory consumer rights or statutory protections. If you are acting on behalf of a business or landlord, you confirm that you have authority to agree to these terms. By proceeding with a booking for Carpetcleaning W1S, you confirm that you have read, understood and accepted these service terms and conditions.