Carpet Cleaning W1S Terms and Conditions of Service
These Terms and Conditions set out the basis on which Carpet Cleaning W1S provides professional carpet, rug, upholstery and related cleaning services to domestic and commercial customers in the United Kingdom. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means Carpet Cleaning W1S, the service provider supplying cleaning services.
1.2 Customer means any individual, business, or organisation that books or receives services from the Company.
1.3 Services means carpet, rug, upholstery, and related cleaning services, as well as any additional services agreed in writing between the Company and the Customer.
1.4 Premises means the property or location at which the Services are to be carried out.
1.5 Technician means a person engaged by the Company to perform the Services.
1.6 Agreement means the contract between the Company and the Customer, comprising these Terms and Conditions and the details of the booking as confirmed by the Company.
2. Scope of Services
2.1 The Company provides professional carpet and upholstery cleaning and associated services within its designated service areas. Availability may vary depending on location, access, and scheduling.
2.2 The description of Services will be provided to the Customer at the time of booking, based on the information supplied by the Customer regarding the type, size, and condition of the items and areas to be cleaned.
2.3 The Company reserves the right to refuse to provide Services where, in the reasonable opinion of the Technician, it would be unsafe, impractical, unlawful, or likely to cause damage to the Premises, fixtures, fittings, or contents.
2.4 Any cleaning results are dependent on the nature, age, condition, and level of soiling or staining of the carpets or fabrics. The Company cannot guarantee complete stain or odour removal, particularly where stains are permanent or fibres are damaged, worn, or discoloured.
3. Booking Process
3.1 Bookings may be made by the Customer via any contact method offered by the Company. The Customer must provide accurate and complete information about the Premises, access arrangements, parking, and the items to be cleaned.
3.2 A booking is considered a request only until it has been reviewed and confirmed by the Company. The Company will confirm the booking details, including date, time, indicative duration, and estimated price, prior to the appointment.
3.3 The Company may request additional information, photographs, or measurements to assess the scope of the Services and to provide an accurate estimate.
3.4 The Customer is responsible for ensuring that someone with authority is present at the Premises at the agreed time to provide access and to discuss any specific requirements with the Technician.
3.5 Any time or date given for the provision of the Services is an estimate only. While the Company will use reasonable endeavours to attend on time, delays may occasionally occur due to traffic, weather, previous jobs, or other circumstances beyond the Companys control.
4. Access, Parking and Customer Obligations
4.1 The Customer must provide safe and reasonable access to the Premises on the agreed date and time, including access to the areas that are to be cleaned.
4.2 The Customer is responsible for arranging parking or permits where required and for covering any parking fees and congestion charges incurred by the Technician in providing the Services.
4.3 The Customer must ensure that the areas to be cleaned are free from clutter, fragile items, valuables, and any objects that might impede the Service. The Company accepts no responsibility for damage to items left in the working area that should reasonably have been removed.
4.4 The Customer must inform the Company in advance of any known hazards, health and safety risks, or special requirements at the Premises, including but not limited to pets, alarms, restricted areas, or sensitive materials.
4.5 If the Technician is unable to gain access to the Premises or if the Premises are not in a suitable condition for the Services to be carried out, the Company may treat the appointment as cancelled by the Customer, and a cancellation fee may apply.
5. Prices, Estimates and Quotations
5.1 All prices are given in pounds sterling unless otherwise stated. The Company reserves the right to amend its price lists and rates at any time.
5.2 Any price communicated before inspection of the Premises is an estimate based on the information provided by the Customer. The final price may differ if the actual scope of work is different from that described at the time of booking.
5.3 The Technician will inform the Customer promptly if there is a significant difference in the expected price once the items and areas have been inspected. Where possible, a revised quote will be agreed with the Customer before work continues.
5.4 Written or verbal quotations are valid for a limited period stated by the Company or, if no period is stated, for thirty days from the date of issue, provided that the information originally supplied by the Customer remains accurate.
6. Payments and Invoicing
6.1 Payment is due in full on completion of the Services, unless otherwise agreed in writing prior to the appointment.
6.2 The Company may accept various payment methods, which will be specified at or before the time of booking. The Customer must ensure that funds are available and that payment can be made promptly.
6.3 For commercial Customers or where agreed credit terms apply, invoices are payable within the time stated on the invoice. If no time is stated, payment is due within fourteen days of the invoice date.
6.4 If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate applicable to business debts in the United Kingdom, as well as any reasonable costs of recovery.
6.5 The Company may suspend or refuse to provide further Services to any Customer whose account is outstanding until all sums due have been paid in full.
7. Cancellations, Rescheduling and No-Show Policy
7.1 The Customer may cancel or reschedule a booking by giving the Company adequate notice. The required notice period and cancellation charges, if any, will be stated at the time of booking.
7.2 Where the Customer cancels the appointment with insufficient notice, a cancellation fee equivalent to a reasonable proportion of the booked Service may be charged to cover the Companys administrative and scheduling costs.
7.3 If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Customer is not present or refuses the Service, the Company may treat the booking as cancelled and charge a no-show fee.
7.4 The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, equipment failure, or extreme weather conditions. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment.
7.5 The Company will not be liable for any loss, cost, or inconvenience suffered by the Customer as a result of cancellation or rescheduling, save for refunding any prepayments made for Services not provided.
8. Customer Satisfaction and Complaints
8.1 The Company aims to provide Services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible and, in any event, within 48 hours of completion.
8.2 The Customer must allow the Company a reasonable opportunity to inspect the issue and, where appropriate, to re-clean or make good any area of concern. The Companys liability in respect of substandard Service will normally be limited to a free re-clean of the affected area or, at the Companys discretion, a partial refund.
8.3 Complaints raised outside the specified time frame may be more difficult to investigate and remedy, and the Company reserves the right to decline liability in such cases.
9. Customer Property and Liability
9.1 While the Company takes reasonable care when providing the Services, the Customer is responsible for securing cash, jewellery, important documents, art, antiques, and other valuables before the Service begins.
9.2 The Company shall not be liable for normal wear and tear, pre-existing damage, or any deterioration resulting from the cleaning process where carpets, rugs, or fabrics are already in a poor or fragile condition.
9.3 The Companys liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the value of the specific Service provided on the day the loss or damage occurred, except where such limitation is prohibited by law.
9.4 The Company does not exclude or limit its liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
9.5 The Company shall not be responsible for indirect or consequential losses, including but not limited to loss of profit, loss of business, or loss of opportunity.
10. Health, Safety and Environmental Obligations
10.1 The Company will carry out the Services in accordance with applicable health and safety legislation and industry practices. The Technician may refuse to proceed if conditions at the Premises present a significant risk to health or safety.
10.2 The Customer must ensure that children and pets are kept away from the work areas and from cleaning equipment and solutions during and immediately after the Service as advised by the Technician.
10.3 Some cleaning products and equipment require temporary restricted access to treated areas. The Customer agrees to follow all reasonable instructions given by the Technician regarding drying times, ventilation, and safe re-entry.
11. Waste Management and UK Regulations
11.1 The Company endeavours to comply with all applicable UK regulations relating to waste, water discharge, and environmental protection in connection with the Services.
11.2 Any waste water generated during the cleaning process will be managed in accordance with local water and drainage requirements. The Customer must allow the Technician reasonable use of sinks, drains, or designated disposal points where appropriate.
11.3 Where the Company handles any waste materials, such as used filters, disposable cloths, or packaging, such items will be disposed of in accordance with relevant UK waste management rules.
11.4 The Company does not usually remove large volumes of solid waste, furniture, or bulky items. It is the Customers responsibility to arrange removal of such items through appropriate waste carriers or local authority services.
12. Insurance
12.1 The Company aims to maintain appropriate insurance cover in respect of its operations, including public liability insurance, subject to the terms, conditions, and exclusions of the relevant policy.
12.2 The existence of insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions or required by law.
13. Force Majeure
13.1 The Company shall not be liable for any delay or failure to perform its obligations under the Agreement where such delay or failure is caused by events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, fire, flood, pandemic, strike, lockout, civil unrest, or failure of utilities.
13.2 In such circumstances, the Company may suspend the Services for the duration of the event or terminate the Agreement without liability, giving notice to the Customer where reasonably practicable.
14. Data Protection and Privacy
14.1 The Company will collect and process certain personal data from Customers for the purposes of managing bookings, providing Services, and handling payments and enquiries.
14.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to protect personal data from loss, misuse, or unauthorised access.
15. Variation of Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to the Customer.
15.2 The version of the Terms and Conditions in force at the time of the Customers booking will apply to that particular Agreement, unless a change is required by law or regulation.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, subject to any mandatory rights the Customer may have as a consumer to bring proceedings in another jurisdiction.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
17.3 The Customer may not assign or transfer any of their rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to provide the Services.
17.4 These Terms and Conditions, together with the booking confirmation and any agreed variations in writing, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior representations or understandings.
